Privacy Policy

OUR COMMITMENT TO YOU

At OPENVIDEOAI PTE. LTD. (from now on “OPENVIDEOAI PTE. LTD.”), your privacy is a top priority. We appreciate that you put your trust in us when you provide us with your information, and we do not take this lightly.

- We do not compromise with your privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, and others, to make sure that no decision is taken without respect for your privacy.

- We strive to be transparent in the way we process your data. Because we use many of the same online services you do, we know that insufficient information and overly complicated language are common issues in privacy policies. We take the exact opposite approach: we have written our Privacy Policy and related documents in plain language. We actually want you to read our policies and understand our privacy practices!

- We work hard to keep your information secure. We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.

1. INTRODUCTION

Welcome to OpenVideoAI’s Privacy Policy.

We appreciate that you trust us with your information, and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used, and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.

2. WHERE THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to websites, apps, and other services operated by OPENVIDEOAI PTE. LTD. For simplicity, we refer to all of these as our “services” or “apps” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.

3. INFORMATION WE COLLECT

It goes without saying, we can’t help you have an awesome user experience without some information about you, such as your email address and password in some of our services. We also collect information generated as you use our services, as well as information from third parties. Your information may be kept in an identifiable format, or in an aggregate format which means that you cannot reasonably be identified from it.

Information you give us

You choose to give us certain information when using our services. This includes:

- When you create an account in some of our services, you provide us with your login credentials, such as email address, name, and password.

- To use certain features in our services, you may allow us to access your camera or the microphone. Depending on your device, Apple and Android systems will ask for your permission before allowing us to access these features.

- Features that allow you to share content about your use of our services with your connections or through your social network. We may also collect your information when you use our app, such as when you post or share material, upload data, request further services, or make selections using our app, if such functionality is available in the app.

- If you contact our support team, we collect the information you give us when you report a problem, contact, or communicate with us.

- From time to time, we may request your opinions, suggestions, or modification and improvement ideas (“Feedback”) through surveys, or other similar requests. Any responses you provide are voluntary, however, you agree that any Feedback you provide shall be owned by OpenVideoAI and may be used by OpenVideoAI in our sole discretion.

Information we receive from others

In addition to the information you provide us directly, we receive information about you from others, including:

Social Media

You may be able to use your Facebook account to log in to create an account. When you use this feature, we may receive any of your information you provide or permit to be provided to us via a social network or public forum provider like Facebook. This data may include your use of our app on such public forums and/or social networks, including with whom you share our app. For further information as to how and for what purpose the social network or public forum provider collects, uses, and shares your data, as well as how you can set your privacy preferences on their site or apps, please see their privacy policy.

Other Partners

- We may receive information about you from our partners, for instance where our ads are published on a partner’s website or platform (in which case they may pass along details on a campaign’s success).

- If you purchase a subscription in our apps, neither Google nor Apple provides us with any personal information of the subscription purchaser (like name, email, or payment information). Only anonymized data gets passed to OpenVideoAI.

Information collected when you use our services

When you use our services, we collect information about which features you’ve used, how you’ve used them, and the devices you use to access our services. See below for more details:

Usage Information

We collect information about your activity on our services, for instance, how you use them (e.g., date and time you logged in, time spent in the app, features you’ve been using, advertising that you click on).

- Movement Data: If you opt-in, some services may collect movement data from your device.

Device Information

We might collect information from and about the device(s) you use to access our services, including:

- Geolocation data (in some of our apps), which is any information that indicates the geographical position of your device and which may include the time the location was recorded, and may include precise (e.g., GPS-level) location data. Some apps may collect this data when the app is not open or actively in use. This may help us or third parties to customize information, content, or offers to you, for instance.

- Information on your wireless and mobile network connection, like your service provider and signal strength.

- Hardware and software information such as IP address, device type, app crashes, app version, advertising IDs (such as Google’s Advertising ID and Apple’s IDFA, both of which are randomly generated numbers that you can reset by going into your device’s settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address).

4. COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES

As described in Sections 3 and 5 of this Privacy Policy, we sometimes work with third parties to deliver ads or offers. Sometimes we or these third parties do so through a mobile “SDK.” The SDK is a bit of computer code that app developers can include in their apps to enable data to be collected and ads to be shown. We may use this and similar technology to deliver certain advertising through mobile applications and browsers based on data associated with your mobile device, and we may work with third parties who likewise embed their SDKs into our services for third-party advertising. If you’d like to opt out from having ads tailored to you in this way on your mobile device, please follow the instructions below or in the app (as applicable).

Opting Out on iOS Devices Such as iPhones, iPads, or iPods

If you have an Apple device, you can opt out of interest-based advertising by updating to iOS 6.0 or higher and setting Limit Ad Tracking to ‘ON’. On an iPhone 6, for example, you can do this by clicking on Settings -> General -> Privacy -> Advertising and toggling “Limit Ad Tracking” to ‘ON’. Our systems are designed to respect your choice and not use your personal information to provide interest-based advertising when this setting is ON.

Opting Out on Android Devices

If you have an Android device and would like to opt out of interest-based advertising, you may do this as follows:

- Open the Settings app on your device.

- Go to “Google.”

- Select Ads.

- Opt out of interest-based ads.

More information on our use of cookies on our websites can be found in our Cookie Policy.

5. HOW WE USE INFORMATION

The main reason we use your information is to deliver and improve our services. Additionally, we may use your information to help keep you safe and to communicate with you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.

To administer your account and provide our services to you

- Deliver our services to you and ensure their optimal functionality and operation.

- Identify, establish, and manage your account and our relationship with you.

- Provide you with customer support and respond to your requests.

- Should you provide us with this information, we may use your email address, name, country, and language for customized marketing purposes.

- When we collect your precise geolocation data (subject to your consent) (which may be via the device’s cellular, Wi-Fi, Global Positioning System (GPS) networks, and/or Bluetooth information), we do so to provide you with our location-related products and services, for example, to provide you with forecast and weather alerts for your location, and also to facilitate, measure, or otherwise support advertising by third parties (through our apps or third parties’ apps) that may be related to your location over time.

- Some of our apps may offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the app you are using, and on the social media provider concerned. For example, it will often include your name, email address, photo, a list of friends/followers, and other information you choose to make public.

To improve our services and develop new ones

- Administer focus groups and surveys.

- Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look or even substantially modify a given feature based on users’ behavior).

- Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).

To prevent, detect and fight fraud or other illegal or unauthorized activities

- Address ongoing or alleged misconduct on and off-platform.

- Perform data analysis to better understand and design countermeasures against these activities.

- Retain data related to fraudulent activities to prevent recurrences.

To ensure legal compliance

- Comply with legal requirements.

- Assist law enforcement as required.

- Enforce or exercise our rights, such as our Terms and Conditions.

To process your information as described above, we rely on the following legal bases:

- Provide our service to you. The majority of the time, the reason we process your data is to perform the contract that you have with us. For instance, as you go about using our service to build a relationship with another user, we use your information to maintain your account and profile, to make it viewable to other users, and recommend other users to you.

- Legitimate interests. We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection, and other legal purposes.

- Consent. From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

6. HOW WE SHARE YOUR INFORMATION

Since our goal is to help you make meaningful connections, the main sharing of users’ information is with other users. We also share some users’ information with service providers and partners who assist us in operating the services and, in some cases, legal authorities. Read on for more details about how your information is shared with others.

With other users

You share information with other users (and in the case of any sharing features available in the services, the individuals or apps with whom a OpenVideoAI user may choose to share you with) when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is material that you’re comfortable being made public since neither you nor we can control what others do with your information once you share it.

With our service providers and partners

We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing, and security operations.

We may also share information with partners who distribute and assist us in advertising our services. For instance, we may share limited information about you in hashed, non-human-readable form to advertising partners who assist us in promoting our services.

Corporate transactions

We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control.

When required by law

We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena, or search warrant, government or regulatory request; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

To enforce legal rights

We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing.

7. HOW WE PROTECT YOUR INFORMATION

We work hard to protect you from unauthorized access to or alteration, disclosure, or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.

We regularly monitor our systems for possible vulnerabilities and attacks, and we regularly review our information collection, storage, and processing practices to update our physical, technical, and organizational security measures.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately.

To protect your privacy and security, we may take steps to verify your identity before granting you access to your account or allowing you to make corrections to your data. You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your communications at all times.

8. INFORMATION RELATING TO CHILDREN

Our services are intended for users over the age of 13 (or 16 in the European Economic Area – EEA). We do not knowingly collect information from children under these ages. If you are a parent or guardian and believe that your child is using our services, please contact us. If we become aware that a child is using our services, we will close the child’s account and delete any information gathered about the child.

9. YOUR RIGHTS

We want you to be in control of your information, so we have provided you with the following tools:

- Access / Update tools in the service. Tools and account settings that help you to access, rectify, or delete information that you provided to us and that’s associated with your account directly within the service. If you have any questions about those tools and settings, please contact our customer care team for help.

- Device permissions. Mobile platforms have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, and push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.

- Deletion. You can delete your account by using the corresponding functionality directly on the service.

We want you to be aware of your privacy rights. Here are a few key points to remember:

- Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called the right to access, the right to portability, or variations of those terms). You can request a copy of your personal information by putting in such a request.

- Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it, or to request its correction, deletion, or object to its processing, please contact us.

- For your protection and the protection of all our users, we may ask you to provide proof of identity before we can answer the above requests.

Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets, intellectual property, or the privacy or other rights of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from them through our service, the other user will have to contact our Data Protection Officer to provide their written consent before the information is released.

Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth.

Uninstall

You can stop all information collection by our apps by uninstalling them using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.

Accountability

In certain countries, including those in the European Union, you have the right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority with whom you may lodge a complaint may be that of your habitual residence, where you work, or where an alleged infringement took place.

10. Cross-Border Data Transfers

Sharing of information sometimes involves cross-border data transfers, for instance to the United States of America and other jurisdictions. The United States, European Economic Area (“EEA”) Member States, and other countries all have different laws. When your information is moved from your home country to another country, the laws and rules that protect your personal information in the country to which your information is transferred may be different from those in the country in which you live.

The European Commission has adopted standard contractual clauses (also known as Model Clauses), which provide safeguards for personal information that is transferred outside of the EEA. We use these Model Clauses or other suitable safeguards (such as the EU-US Privacy Shield) to send personal information to some of our third-party service providers in the United States, where they are certified to receive such information under the Privacy Shield Program, to permit data transfers from the EEA to other countries.

11. How Long We Store Your Information

We retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active, or as needed to provide the services to you. We will also retain and use your information to the extent necessary:

- To comply with applicable law.

- To evidence our compliance with applicable law.

- If there is an outstanding issue, claim, or dispute requiring us to keep the relevant information until it is resolved.

- If the information must be kept for our legitimate business interests, such as enforcing our terms or fraud prevention. For example, information may need to be kept to prevent a user who was banned for security incidents from opening a new account.

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.

12. Privacy Policy Changes

Because we’re always looking for new and innovative ways to help you enjoy our services, this policy may change over time. We will notify you of any material changes so that you have time to review the changes.

13. Data Protection Officer

For our European users, our Data Protection Officer is responsible for ensuring your rights are respected and for reviewing and overseeing how we collect and use your personal information.

14. How to Contact Us

If you have questions about this Privacy Policy, here’s how you can reach us:

- By email: support@openvideoaisg.com

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